EthiCheck
What is cold chain?

Very simply the “cold chain” is the system of transporting and storing vaccines, insulin and any other temperature sensitive products in the prescribed manner to precisely control the temperature of product stored in a refrigerator, usually between 2 and 8 degrees Celsius.

Why do I need to service my medical refrigerator?

Annual maintenance on your medical refrigerator while not mandatory, is strongly recommended by the manufacturer. As with all expensive medical appliances, these recommendations are there for a reason and should be taken into serious consideration to make the most of your new refrigerator.
A purpose-built medical refrigerator is a precision medical instrument and requires regular preventative maintenance and calibration to ensure that it does its job accurately and efficiently.
Contact Ethicheck Ltd if you wish to have your Refrigerator serviced.

Where can I find my User Manual:

The user manuals for all our products can be found on our website under Instruction & Reference Guides. If you have any queries about the information in the manual or other questions regarding the operation of the applicance please contact + 44 1372 236455 for further assistance.

I need a spare part for my Ethicheck Refrigerator or Freezer:

Please call us on +44 1372 236455 or email info@ethicheck.eu and we will be pleased to assist.

 

Technical FAQ’s:

My Fridge shows “AL”

Detail: This means that the fridge has gone into alarm mode
What to do: Acknowledge/cancel the alarm by pressing the reset key.

Is the fridge too warm?
Check that it cools (the door may have been left open or held open too long). If it cools you may continue to operate. 
If it doesn’t cool – Ring Ethicheck for assistance.

Is the fridge too cold?
Ring Ethicheck for assistance.

 

My Fridge shows “HI/Alarm”

Detail: This means that the fridge has gone into High alarm mode
What to do: Acknowledge/cancel the alarm by pressing the return (enter) key.

Does it make sense for the fridge to be too warm?
Check that it is cooling, indicated by the blue LED (the door may have been left open or held open too long).
If it cools within an acceptable time-frame you may continue to operate as usual.
If it doesn’t cool – Ring Ethicheck for assistance.

 

My Fridge shows “LO/Alarm”

Detail: This means that the fridge has gone into LOW alarm mode
What to do: Acknowledge/cancel the alarm by pressing the return (enter) key.
Call Ethicheck for assistance. Turn off fridge.

 

My Fridge shows “DF” or “Def”

Detail: This means that the fridge has gone into DEFROST mode
What to do: Nothing – this is quite normal as it should defrost approx 3-4 times a day at a minimum.

 

My Fridge has iced up

Detail: There is an ice build up on the back of the fridge (inside)
What to do: You need to defrost the fridge by:

  1. Move stock to another fridge
  2. Turn fridge off
  3. Use a hair dryer on low setting to carefully melt the ice away from the cover plate
  4. Gently remove (unscrew) evaporator cover plate
  5. Use hairdryer to remove ice from cold plate
  6. Ensure that ice is removed from behind cold plate as well as this could be hidden from view.
  7. Replace evaporator cover plate.
  8. Turn fridge back on
  9. Replace stock once fridge is down to correct temperature.

 

You need to investigate why the fridge has iced up. Normally it is because:

  1. There is too much stock, meaning the air is not circulating efficiently.
  2. There is insufficient space between the top of the fridge and the surrounding cabinetry, meaning the refrigerator cannot expunge the excess heat into the surrounding air.
  3. Fan Failure.
  4. Poor product placement.
  5. Or some combination of these.

Please do not hesitate to call Ethicheck for assistance.

 

My fridge shows a max over 8 degrees.

Detail: The Max displayed is over 8 degrees.
What to do: It is quite acceptable for the fridge to sometimes show a maximum over 8 degrees. This is normally due to slightly longer door opening times, or opening the door during a defrost cycle.

The important issue is whether it is going into ALARM mode, as this will indicate the total excursion time. If it doesn’t alarm it means that the fridge may have been over the range for a short time – but under 10 mins.

If you are experiencing consistently high maximum temperatures, please do not hesitate to contact Ethicheck for assistance.